Lyell & Associates were instumental in providing Airwave Solutions
Aust with direction in their search for an effective automated Help Desk
and IT-Service Management application suite. Having assessed German based
Technology Real Services) software for some time, Robert undertook specialised
training with OTRS in Hong Kong to assess its viability for the
demanding role it would play within Airwaves business model.
have now harnessed the power of OTRS to support it's NOCC's (Network Operations Control Centres) for two
separate networks in Australia:
Ergon Energy's Queensland network, and
Telco Authority New South Wales Government Radio Network
Both the help desk ticketing and service management aspects are fully employed providing Airwave a solid help desk and servoce management solution.